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About Us

Philosophy


The Bull's-Eye represents the District's shared principles, which include:

Safety and Performance

Chief's Bull's-EyeWe will create safer communities by reducing the risk of emergencies through prevention and preparedness. Employee and volunteer safety shares top priority with getting the job done well. Everyone who comes to work goes home from work, and everyone is expected to perform their jobs at the highest level possible.

Despite our best efforts of prevention, when response is required, it will be effective and purposeful. We will seek innovations and external partnerships to increase efficiencies and maximize resources, and will serve as role models for implementing change in our industry.

Customer Service

Serving our community is a privilege. Whether it’s a true emergency or a situation where a citizen has simply exhausted their personal resources, we will exceed the expectations of our community. We treat our coworkers with dignity and respect, and when diverse opinions emerge, we are consensus builders who do what is best for our organization and community.

Professionalism

We recognize that we are accountable to the public we serve and will be good stewards of the finances and resources entrusted to us. We will conduct ourselves in a manner that brings credit to the organization and the fire service while both on and off duty.

While our vision and principles work together to shape what we do, they are only the beginning. Together, we have worked with our Board of Directors, our Division Managers, and all members of TVF&R to define a Strategic Plan that can still better fulfill our mission “creating safer communities through prevention, preparedness, and effective emergency response.”


Strategic Plan

Click HERE to view full Strategic Plan

Mission

Tualatin Valley Fire & Rescue is committed to creating safer communities through prevention, preparedness, and effective emergency response.

Shared Vision

We invite all members of the communities we serve, along with our partner governmental agencies, to join us in supporting a shared vision for the safety of our community:

  • Where safety from fire, medical, and other emergencies is increasingly achieved through prevention, yet when emergencies occur, speed and quality response are always effective.
  • Where homes and businesses are equipped with effective life safety technology and maintained in a manner that ensures early detection, alerting, and intervention.
  • Where neighbors and businesses do their part and participate with us in an active emergency preparedness partnership.
  • Where cooperative resource sharing and collaborative partnerships ensure a highly effective and efficient emergency response system.
  • Where human, financial, and natural resources are stewarded in a sustainable manner.

In fulfilling this community vision, we want our community partners to know that we are committed to being an organization that:

  • Anticipates, influences, and adapts to change in order to ensure that excellent services is continually available to every community we serve.
  • Remains aligned to the single purpose of serving the greater community good, where the actions of every member model the highest values of public service and, together, we are recognized as an organization that exemplifies the concept of good government.
Organizational Values

The Board, management, and members of TVF&R are committed to upholding the following values in how we run our organization and work with each other:

  • We value healthy and safe communities and working environments.
  • We value responsibility and initiative by every individual and by our organization as a whole.
  • We value outstanding customer service as defined by the “Chief’s Bulls-eye.”
  • We value careful stewardship of financial and natural resources.
  • We value honesty and integrity.
  • We value teamwork and the strength of decisions developed through open and collaborative processes.
  • We value a workforce that reflects the diversity of our community.
  • We value cost-effective innovation and risk-taking (taking a chance, not a hazard) in the pursuit of excellence.
  • We value each individual’s effort to achieve their highest potential and support continuing education and skill development throughout each employee’s career.
  • We value a positive work environment for all employees and volunteers.
  • We value respect and tolerance.
  • We value collaborative labor/management relations.
  • We value development of future leaders, leadership excellence, and performance accountability.
  • We value cooperation and region-wide planning with neighboring responders so that great service and efficiency are never hampered by territorialism or parochialism.
 
Tualatin Valley Fire & Rescue
Command & Business Operations Center
11945 SW 70th Avenue
Tigard Oregon 97223-9196
Tel:  (503) 649-8577 | Fax: (503) 642-4814